Booking & Waitlist
please be on time
If you are 10 minutes late to class, your spot may be taken by someone who is waitlisted or dropping in. It is very important to arrive on time so you can get set up to train and do not disrupt the class. If you are not in the gym within the first 10 minutes of class you may be marked as a late cancel, and subject to losing the class or a $10 late cancellation fee if you are an Unlimited member.
waitlist
If a class you’d like to take is full, we highly recommend putting yourself on the waitlist – it works! When you see that a class is full, click on it, and it will ask you if you want to add your name to the waitlist. If the waitlist is full, it will tell you that too. If a spot opens up prior to the 4 hour window, you will automatically be added to the class and receive an email confirmation (confirm you’re opted in to receiving texts and/or emails from us here).
IMPORTANT: By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want a spot in the class, you need to remove yourself from the class/waitlist 4 hours in advance of the class start time. If you are added to the class from the waitlist, fail to remove yourself, and do not attend, it will be a late cancellation, and you are subject to losing the class or the late cancellation fee (late cancellation fee only applies to unlimited members). If you do not get off the waitlist, the class will be credited to your account for future use. Please note, the waitlist closes 4 hours prior to the class start time. Within 4 hours of class, you will not be automatically added to the class.
to check on your waitlist status
Go to “My Info” > “My Schedule”
It will say “Waitlisted” if you did not get into the class and it will allow you to cancel if you did get into the class.